Support

Support & Update Policy

Last updated: April 2026

This page explains what support you can expect as a BrightPathTrader customer, how software updates work, and what's included with each plan.

How to Reach Us

Email support

The primary support channel is support@brightpathtrader.com. You can also use the contact form on this site. We respond within 24 hours on business days (Monday–Friday).

Discord community

A Discord server is available for all active subscribers. It's the best place for quick questions, troubleshooting tips, and staying updated on new releases. The invite link is sent in your welcome email.

What We Support

Support is available for issues directly related to BrightPathTrader. The following are covered:

Installation — Help importing the strategy into NinjaTrader 8
Chart setup — Setting up the ninZaRenko chart correctly
License key issues — Invalid key, machine resets, key renewals
Strategy behavior questions — Understanding what the bot is doing and why
Bug reports — Unexpected behavior or errors in the software

The following are outside the scope of support:

NinjaTrader 8 platform setup or data feed configuration
Prop firm evaluation strategy or account management advice
Financial advice of any kind
Custom modifications to the strategy code

Response Times

We aim to respond to all support requests within 24 hours on business days. Early Access customers receive priority handling — their requests are reviewed first.

Early Access

Priority

First in queue, same day when possible

Monthly / Lifetime

Within 24h

Business days, Monday to Friday

Software Updates

BrightPathTrader is actively developed. Updates may include bug fixes, filter improvements, or new features based on ongoing research and live data.

When an update is released:

An announcement is posted in the Discord server
Active subscribers receive an email notification with the new download
Updating takes approximately 5 minutes — download the new file and re-import it into NinjaTrader

What's Included Per Plan

Feature	Early Access	Monthly	Lifetime
Full strategy access	✓	✓	✓
All updates	While subscribed	While subscribed	First 12 months
Email support	Priority	✓	Priority
Discord community	✓	✓	✓
Rate lock	$75/mo forever	—	N/A

License Key Resets

Your license key is tied to your machine's hardware ID. If you reinstall Windows, replace your computer, or switch trading machines, your key will stop working. In that case, email us at support@brightpathtrader.com with your new Machine ID and we'll issue a replacement key at no charge.

Cancellations

You can cancel your monthly subscription at any time through Stripe. Your access continues until the end of the current billing period. After cancellation, your license key will stop working when the next billing date arrives — since no new key will be issued for that month.